AI agent knowledge

Company Overview and Main Products

Forethought is a San Francisco–based technology company founded in 2017 that specializes in agentic AI solutions for customer support. Its platform leverages machine learning and natural language processing to assist support teams by automating responses, predicting and prioritizing tickets, and routing complex issues to the right agents. The company’s flagship offerings include the Solve Widget, which enables seamless AI-powered customer interactions, and Assist Agent, a real-time AI sidekick for support agents that suggests responses, retrieves relevant knowledge, and streamlines workflows.

Security & Compliance

Forethought places strong emphasis on data security and compliance. The company is certified for SOC 2 and ISO 27001, and adheres to HIPAA, GDPR, and CCPA requirements. Data is encrypted at rest and in transit, and Forethought employs rigorous security design reviews, threat modeling, and regular penetration testing. A dedicated Data Protection Officer oversees ongoing compliance efforts, and the company maintains a private bug bounty program via HackerOne for vulnerability disclosure.

Customer Support & Contact Information

Forethought provides support through a Help Center with documentation, release notes, and FAQs. Customers can submit support requests via the Support Center or email [e-mail]. Business hours are Monday through Friday, 8 a.m. to 5 p.m. Pacific Time, excluding U.S. holidays. For general inquiries, partnerships, or media, Forethought offers separate contact paths via its website’s Contact Us page.

How to Buy/Engage

Organizations interested in Forethought’s solutions can request a demo through the website. The platform integrates with helpdesk systems like Zendesk and Salesforce, and supports features such as JWT authentication, Google Drive integration, and customizable tone of voice in the Solve Widget. Enterprise customers can access advanced capabilities like the Solve Widget Analytics API and Triage LLM Simulations.